{"id":8163,"date":"2015-02-24T11:36:14","date_gmt":"2015-02-24T17:36:14","guid":{"rendered":"https:\/\/wpengine.com\/?post_type=support&#038;p=8163"},"modified":"2025-12-08T09:55:21","modified_gmt":"2025-12-08T15:55:21","slug":"wp-engine-user-portal","status":"publish","type":"support","link":"https:\/\/wpengine.com\/support\/wp-engine-user-portal\/","title":{"rendered":"User Portal Overview"},"content":{"rendered":"\n<p>The WP Engine <a href=\"https:\/\/my.wpengine.com\/\">User Portal<\/a> is your central hub for managing your WP Engine plan, features, and sites. You can find SFTP login details, access your database, create new sites and environments, view your account usage and billing, and much more from the User Portal.<\/p>\n\n\n\n<p>The WP Engine User Portal can be accessed by opening the following URL in your browser: <a href=\"https:\/\/my.wpengine.com\">https:\/\/my.wpengine.com<\/a><\/p>\n\n\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<a name=\"dashboard\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">Dashboard<\/h2>\n\n\n\n<p>The Dashboard page is accessible by clicking <strong>Dashboard<\/strong> in the main menu, or at the following link: <a href=\"https:\/\/my.wpengine.com\/dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/dashboard<\/a><\/p>\n\n\n\n<p>Set the Dashboard as your default landing page when accessing the WP Engine User Portal by visiting Profile icon &gt; Profile &amp; Settings &gt; Settings &gt; Default homepage.<\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"10de4b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>NOTE<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>At this time only <a href=\"https:\/\/wpengine.com\/support\/users\/#Owners_and_Full_Users\">Owners and Full users (with or without billing)<\/a> can view this page.<\/p>\n<\/div><\/div>\n\n\n\n<p>The <em>Dashboard<\/em> page contains plan information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Updates<\/strong> &#8211; Can be further filtered by environment type. Data is refreshed every 24 hours.\n<ul class=\"wp-block-list\">\n<li>Plugin updates<\/li>\n\n\n\n<li>Theme updates<\/li>\n\n\n\n<li>PHP version<\/li>\n\n\n\n<li>WordPress\u00ae core version<sup><a href=\"#legal-disclaimer\">1<\/a><\/sup><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Plan overview<\/strong> &#8211; Displayed for the current billing cycle.\n<ul class=\"wp-block-list\">\n<li>Site used<\/li>\n\n\n\n<li>Storage utilization<\/li>\n\n\n\n<li>Bandwidth usage<\/li>\n\n\n\n<li>Billable visits<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Your last 24 hours<\/strong> &#8211; Data provided by specific WP Engine product extensions.\n<ul class=\"wp-block-list\">\n<li>Site outages (<a href=\"https:\/\/wpengine.com\/support\/site-monitoring\/\">Site Monitoring<\/a>)<\/li>\n\n\n\n<li>Blocked events (<a href=\"https:\/\/wpengine.com\/support\/ges\/\">Global Edge Security<\/a>)<\/li>\n\n\n\n<li>Automatic updates (<a href=\"https:\/\/wpengine.com\/support\/smart-plugin-manager\/\">Smart Plugin Manager<\/a>)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>30-day snapshot<\/strong> &#8211; Averages across the past 30 days, and top 3 environments. Can be toggled to view by Billable Visits, Storage, and Bandwidth.<\/li>\n\n\n\n<li><strong>Lighthouse performance<\/strong> &#8211; Ranked by lowest or highest <a href=\"https:\/\/wpengine.com\/support\/google-pagespeed-insights\/\">score<\/a>, for both mobile and desktop.<\/li>\n\n\n\n<li><strong>Top search<\/strong> &#8211; Top search results across all production environments when using the <a href=\"https:\/\/wpengine.com\/support\/wp-engine-smart-search\/\">Smart Search<\/a> product extension.<\/li>\n\n\n\n<li><strong>Recent account activity<\/strong> &#8211; Recent <a href=\"https:\/\/wpengine.com\/support\/users\/\">user activity<\/a> in the WP Engine User Portal.<\/li>\n<\/ul>\n\n\n\n<a name=\"sites\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Sites<\/h2>\n\n\n\n<p>The <em>Sites<\/em> page is the central hub for managing your sites on WP Engine. This page offers site and environment management tools, such as details about the environment\u2019s status and the ability to make updates to certain assets, like plugins or themes. Additionally, certain accounts also have the ability to perform these actions in bulk across multiple sites at once.<\/p>\n\n\n\n<p>The <em>Sites<\/em> page can be accessed by clicking <strong>Sites<\/strong> in the main menu of the <a href=\"https:\/\/my.wpengine.com\/\">User Portal<\/a>, or at the following link: <a href=\"https:\/\/my.wpengine.com\/sites\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/sites<\/a><\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"10de4b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>NOTE<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>The Sites page contains an extensive list of features. For more information on the individual features and tools available on this page, <a href=\"https:\/\/wpengine.com\/support\/sites-page\/\">see the full <em>My Sites<\/em> Page article here<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<a name=\"Headless_WordPress\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Headless Platform<\/h2>\n\n\n\n<p>The Headless WordPress page allows you to manage your headless WordPress applications through the WP Engine Headless Platform.<\/p>\n\n\n\n<p><em>If you do not have an account with the WP Engine Headless Platform, you will not see this tab.<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/wpengine.com\/support\/headless\/\">To lean more about the WP Engine Headless Platform, see our guide.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">eCommerce<\/h2>\n\n\n\n<p>This eCommerce page allows access to the features of the eCommerce Solution plans.<\/p>\n\n\n\n<p>This page can be found directly at: <a href=\"https:\/\/my.wpengine.com\/ecommerce_solution\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/ecommerce_solution<\/a><\/p>\n\n\n\n<p>To learn more about these features, see our <a href=\"https:\/\/wpengine.com\/support\/ecommerce-solution\/\">eCommerce Solution Overview<\/a> article.<\/p>\n\n\n\n<a name=\"tools\"><\/a><a name=\"Tools\"><\/a><a name=\"Add-ons\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Product Extensions<\/h2>\n\n\n\n<p>The <strong><a href=\"https:\/\/my.wpengine.com\/products\">Products<\/a><\/strong> page provides access to manage product extension settings and to purchase additional product extensions. View the <strong>Products<\/strong> page in the <a href=\"https:\/\/my.wpengine.com\/sites\" target=\"_blank\" rel=\"noreferrer noopener\">User Portal<\/a> main menu. The <strong>Products<\/strong> page can also be found directly at: <a href=\"https:\/\/my.wpengine.com\/products\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/products<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Headless WordPress Search<\/strong> \u2014 A search solution tailor-made for headless WordPress. This product extension gives you better speed and greater functionality than your default WordPress search. <a href=\"https:\/\/developers.wpengine.com\/docs\/atlas-search\/introduction\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Core Web Vitals<\/strong> \u2014 This free feature collects Core Web Vitals (CWV) data on your site so you can see how your site is performing for real traffic.<\/li>\n\n\n\n<li><strong>Global Edge Security<\/strong> \u2014 GES takes Cloudflare\u2019s world-class edge security and performance features and tailors them specifically for WordPress &#8211; a managed WAF with WordPress-rules, DDoS protection, and automatic image and traffic optimization. <a href=\"https:\/\/wpengine.com\/global-edge-security\/\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Genesis Blocks<\/strong> \u2014 Modernize and accelerate the way you create content with tools that enhance the modern block editor. <a href=\"https:\/\/wpengine.com\/genesis-blocks\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more.<\/a><\/li>\n\n\n\n<li><strong>Genesis Custom Blocks<\/strong> \u2014 Easily build custom blocks that look and function exactly the way you want. <a href=\"https:\/\/wpengine.com\/genesis-custom-blocks\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more.<\/a><\/li>\n\n\n\n<li><strong>Instant Store Search<\/strong> \u2014 Increase conversions up to 18% with 10x faster search, autocomplete, &#8220;did you mean&#8221;, weighted custom results, and AI-powered related suggestions. <a href=\"https:\/\/wpengine.com\/support\/ecommerce-solution\/#Instant_Store_Search\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Page Speed Boost<\/strong> \u2014 30+ optimizations powered by NitroPack OneClick designed to improve Core Web Vitals and unlock your best page speed score. No technical expertise required. <a href=\"https:\/\/wpengine.com\/support\/page-speed-boost\/\">Learn more.<\/a><\/li>\n\n\n\n<li><strong>Site Monitoring<\/strong> \u2014 Your downtime alarm. New code or plugins can cause downtime that goes unnoticed. Site Monitoring instantly alerts you via email or Slack if a site goes down. <a href=\"https:\/\/wpengine.com\/support\/site-monitoring\/\">Learn more here<\/a>.<\/li>\n\n\n\n<li><strong>Slack<\/strong> \u2014 Personalize your notifications and receive timely updates on the topics that are important to you via Slack.<\/li>\n\n\n\n<li><strong>Smart Plugin Manager<\/strong> \u2014 Save time, boost security. A majority of hacks on WordPress come through out-of-date plugins and themes! SPM auto-updates your plugins and themes safely with auto-rollback.. <a href=\"https:\/\/wpengine.com\/support\/smart-plugin-manager\/\">Learn more here<\/a>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Developer Tools<\/h2>\n\n\n\n<p>The Developer Tools page provides plugins, themes, and tooling, and more for the modern WordPress developer. The Developer Tools page can also be found directly at: <a href=\"https:\/\/my.wpengine.com\/developer_tools\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/developer_tools<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Advanced Custom Fields<\/strong> \u2014 Extend the power of WordPress with custom fields, post types, and taxonomies. <a href=\"https:\/\/www.advancedcustomfields.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Bitbucket Pipeline<\/strong> \u2014 Easily deploy your sites from a Bitbucket repo to any WP Engine environment you choose with this integration. <a href=\"https:\/\/wpengine.com\/support\/deploying-code-with-bitbucket-pipelines-wp-engine\/\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Better Search Replace<\/strong> \u2014 Save time and stress with a plugin perfect for lightweight migrations and simple database manipulations. <a href=\"https:\/\/bettersearchreplace.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Faust.js<\/strong> \u2014 Reduce the complexity of building headless WordPress frontends with our Next.js-based framework. <a href=\"https:\/\/faustjs.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Frost<\/strong> \u2014 Delight your visitors with a beautifully crafted theme optimized for the block and site editors. <a href=\"https:\/\/github.com\/wpengine\/frost\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>GitHub Action<\/strong> \u2014 Simple site deployment for those that manage code on GitHub. <a href=\"https:\/\/wpengine.com\/support\/github-action-deploy\/\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Local<\/strong> \u2014 Join over 1 million developers and effortlessly build WordPress sites on your local machine for free. <a href=\"https:\/\/localwp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Pattern Manager<\/strong> \u2014 Streamline how you build, manage, and distribute block patterns. <a href=\"https:\/\/wordpress.org\/plugins\/pattern-manager\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>SSH Gateway<\/strong> \u2014 Secure command line access to easily manage all your WP Engine sites. <a href=\"https:\/\/wpengine.com\/support\/ssh-gateway\/\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>Themes<\/strong> \u2014 As a WP Engine customer, you get instant access to and support for the 10 best Genesis block editor themes for WordPress. <a href=\"https:\/\/wpengine.com\/support\/get-started-genesis-studiopress-theme\/\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>WP GraphQL<\/strong> \u2014 Easily enable an extendable GraphQL schema and API for your WordPress site. <a href=\"https:\/\/www.wpgraphql.com\/\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>WP Migrate<\/strong> \u2014 The ultimate solution for moving your database, media, themes, and plugins between sites. <a href=\"https:\/\/deliciousbrains.com\/wp-migrate-db-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>WP Offload Media<\/strong> \u2014 Offload your media to a specialized third-party storage and serve lightning fast. <a href=\"https:\/\/deliciousbrains.com\/wp-offload-media\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n\n\n\n<li><strong>WP Offload SES<\/strong> \u2014 Boost deliverability by enabling Amazon SES to take over site-generated email. <a href=\"https:\/\/deliciousbrains.com\/wp-offload-ses\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more here.<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<a name=\"users\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">Users<\/h2>\n\n\n\n<p>The Users page allows management of hosting account users. <a href=\"https:\/\/wpengine.com\/support\/users\/\">For more on users see the Users guide here.<\/a> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Account users<\/strong> \u2014&nbsp;Invite users to this hosting account and manage their permissions. <a href=\"https:\/\/wpengine.com\/support\/users\/\">Learn more about users here<\/a>. <em>Note, new accounts will likely not be able to add new users for around 15 minutes after account creation.<\/em><\/li>\n\n\n\n<li><strong>Technical contacts<\/strong> \u2014 This information will be contacted about WordPress updates, security notifications, and other technical concerns. This contact is not necessarily an existing account user, for example you may choose to use a distro (distributed) email here instead to notify multiple people at once. <a href=\"https:\/\/wpengine.com\/support\/users\/#Technical_Contacts\">Read more about Technical Contacts<\/a>. This page can be found directly at: <a href=\"https:\/\/my.wpengine.com\/technical_contacts\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/technical_contacts<\/a><\/li>\n\n\n\n<li><strong>Account activity<\/strong> \u2014 Information regarding changes that have occurred in the User Portal, what changes were made and by which user. Display and filter options can be accessed by clicking the three dot menu icon to the right of a column name. To download the log, click the CSV icon at the top right.<\/li>\n\n\n\n<li><strong>API access<\/strong> \u2014&nbsp;Enable API access generate API credentials. <a href=\"https:\/\/wpengine.com\/support\/enabling-wp-engine-api\/\">Learn more about API access here.<\/a> This page can be found directly at: <a href=\"https:\/\/my.wpengine.com\/profile\/api_access\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/profile\/api_access<\/a><\/li>\n\n\n\n<li><strong>Single Sign-on<\/strong> \u2014&nbsp;Configure SSO identity management for users on your plan. <a href=\"https:\/\/wpengine.com\/support\/sso-user-portal\/\">Learn more about Single Sign-on here.<\/a> This page can be found directly at: <a href=\"https:\/\/my.wpengine.com\/profile\/single_sign_on\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/profile\/single_sign_on<\/a><\/li>\n\n\n\n<li><strong>Seamless Login<\/strong> \u2014&nbsp;Allow users on your account to log in to WordPress with one click from the WP Engine User Portal. <a href=\"https:\/\/wpengine.com\/support\/seamless-login\/\">Lean more about Seamless Login.<\/a> This page can be found directly at: <a href=\"https:\/\/my.wpengine.com\/profile\/seamless_login\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/profile\/seamless_login<\/a><\/li>\n<\/ul>\n\n\n\n<a name=\"billing\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Billing<\/h2>\n\n\n\n<p>The Billing section shows plan details and billing-related plan information.<\/p>\n\n\n\n<p><em>Only users <a href=\"https:\/\/wpengine.com\/support\/users\/#capabilities\">granted Owner or Billing level access<\/a> to this plan can view Billing pages.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Invoice<\/strong> \u2014 Locate invoices, plan renewal date and other pertinent WP Engine plan information. <a href=\"https:\/\/wpengine.com\/support\/my-account-overview\/\">Read more about the Invoice page<\/a>.\n<ul class=\"wp-block-list\">\n<li>This page can be accessed directly at: <a href=\"https:\/\/my.wpengine.com\/my_account\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/my_account<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Usage<\/strong> \u2014 See your plan usage summary. <a href=\"https:\/\/wpengine.com\/support\/usage\/\">Read more about this page here.<\/a>\n<ul class=\"wp-block-list\">\n<li>This page can be accessed directly at: <a href=\"https:\/\/my.wpengine.com\/usage\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/usage<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Modify Plan<\/strong> \u2014 Change your plan type or purchase product extensions for your plan. <a href=\"https:\/\/wpengine.com\/support\/change-plan-user-portal\/\">Learn how to change your plan<\/a>.\n<ul class=\"wp-block-list\">\n<li>This page can be accessed directly at: <a href=\"https:\/\/my.wpengine.com\/modify_plan\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.wpengine.com\/modify_plan<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<a name=\"extra\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Additional Menu Items<\/h2>\n\n\n\n<p><strong>Support Pin<\/strong> \u2014 Located in the bottom left corner, or within the Get Help menu at the top right. The Support PIN is required for security purposes when contacting Support for assistance. <a href=\"https:\/\/wpengine.com\/support\/wp-engine-scope-of-support\/#Support_PIN\">Learn more about your Support PIN and why we use it<\/a>. Use the arrow icon to generate a new PIN.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"970\" height=\"1024\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-pin-970x1024.png\" alt=\"Screenshot of the WP Engine User Portal showing the Support Pin at the bottom of the left sidebar\" class=\"wp-image-125345\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-pin-970x1024.png 970w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-pin-284x300.png 284w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-pin-768x811.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-pin.png 1421w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"514\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/get-help-pin-1024x514.png\" alt=\"\" class=\"wp-image-125347\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/get-help-pin-1024x514.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/get-help-pin-300x151.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/get-help-pin-768x386.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/get-help-pin-1536x771.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/get-help-pin-1500x753.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/get-help-pin.png 1796w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If you&#8217;re on a <strong>mobile<\/strong> device you can click the question mark button in the top right to see your pin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"1024\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/mobile-pin-1-642x1024.png\" alt=\"\" class=\"wp-image-126212\" style=\"width:400px\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/mobile-pin-1-642x1024.png 642w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/mobile-pin-1-188x300.png 188w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/mobile-pin-1.png 743w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/figure>\n\n\n\n<p><strong>Live Chat<\/strong> \u2014 Located in the bottom right corner, connects you to our Support team via chat. Support is available to help 24&#215;7, including weekends and holidays. <a href=\"https:\/\/wpengine.com\/support\/wp-engine-scope-of-support\/\">Learn all about WP Engine Support<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/live-chat-button-1024x488.png\" alt=\"\" class=\"wp-image-125348\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/live-chat-button-1024x488.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/live-chat-button-300x143.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/live-chat-button-768x366.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/live-chat-button-1536x732.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/live-chat-button-1500x715.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/live-chat-button.png 1790w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Support<\/strong> \u2014 Located in the top right corner, search the Support Center article database, view open tickets or contact award-winning Support directly. <a href=\"https:\/\/wpengine.com\/support\/wp-engine-scope-of-support\/\">Learn all about WP Engine Support<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"704\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-center-link-1024x704.png\" alt=\"Screenshot of the Support page in the WP Engine User Portal \" class=\"wp-image-125349\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-center-link-1024x704.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-center-link-300x206.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-center-link-768x528.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-center-link-1536x1055.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-center-link-1500x1031.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/support-center-link.png 1783w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To provide Product feedback, expand the <strong>Get Help<\/strong> menu at the top, then select <strong>Product feedback<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"252\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/12\/product-feedback-1024x252.png\" alt=\"\" class=\"wp-image-124337\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/12\/product-feedback-1024x252.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/12\/product-feedback-300x74.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/12\/product-feedback-768x189.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/12\/product-feedback-1536x378.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/12\/product-feedback-1500x369.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/12\/product-feedback.png 1986w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>My Account<\/strong> \u2014 Located in the top right corner, this menu allows you to manage your user account as well as account-wide management features.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wpengine.com\/support\/users\/#Profile_Settings\">Profile &amp; Settings<\/a> \u2014 Manage your personal account details for WP Engine.<\/li>\n\n\n\n<li><strong>Add account nickname<\/strong> \u2014 Change the account name displayed in the User Portal. This is a cosmetic change only. This can only be updated by Owner level users for an account. Does not impact invoices and billing will not be changed.<br><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"221\" class=\"wp-image-126200\" style=\"width: 400px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/change-account-name.png\" alt=\"Screenshot of the WP Engine User Portal showing the Change account name option under the profile menu in the top right.\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/change-account-name.png 1843w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/change-account-name-300x166.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/change-account-name-1024x566.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/change-account-name-768x424.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/change-account-name-1536x848.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/change-account-name-1500x829.png 1500w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n\n\n\n<li><a href=\"https:\/\/wpengine.com\/support\/multi-factor-authentication\/\">Multi-factor authentication<\/a> \u2014 Configure MFA when logging in to the WP Engine User Portal, such as two-factor verification through Google Authenticator.<\/li>\n\n\n\n<li><a href=\"https:\/\/wpengine.com\/support\/ssh-gateway\/\">SSH keys<\/a> \u2014 Add SSH keys for use with the SSH Gateway, or services like Local.<\/li>\n\n\n\n<li><a href=\"https:\/\/wpengine.com\/support\/github-action-deploy\/\">GitHub Action<\/a> \u2014 Use GitHub Actions to easily create an automated deployment process from GitHub to WP Engine.<\/li>\n\n\n\n<li><a href=\"https:\/\/wpengine.com\/support\/deploying-code-with-bitbucket-pipelines-wp-engine\/\">Bitbucket Pipeline<\/a> \u2014 Configure Bitbucket Pipelines to deploy code from your local machine<\/li>\n\n\n\n<li><strong>Sign out<\/strong> \u2014 Click to log out of the User Portal on the current device.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"254\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/08\/my-account-updated-1024x254.png\" alt=\"\" class=\"wp-image-124009\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/08\/my-account-updated-1024x254.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/08\/my-account-updated-300x74.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/08\/my-account-updated-768x191.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/08\/my-account-updated-1536x381.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/08\/my-account-updated-2048x508.png 2048w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2023\/08\/my-account-updated-1500x372.png 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<a name=\"overview\"><\/a>\n\n\n\n<a name=\"Overview_Page\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Environment Overview Page<\/h2>\n\n\n\n<p>The Overview page is specific to each environment and can be used to view an environment at a glance. Data and settings on this page impact only the environment name selected. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Access the Overview Page<\/strong><\/h3>\n\n\n\n<p>You can access the overview page for any environment from the <a href=\"https:\/\/wpengine.com\/support\/wp-engine-user-portal\/#sites\">Sites<\/a> page. Click the Site name to view its environments. This will take you to the overview page for the Production environment of the site.<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"356\" class=\"wp-image-126961\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/sites-page-site-name.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/sites-page-site-name.png 1752w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/sites-page-site-name-300x153.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/sites-page-site-name-1024x521.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/sites-page-site-name-768x391.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/sites-page-site-name-1536x782.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/sites-page-site-name-1500x764.png 1500w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n\n\n\n<p>From the nav bar pictured below, you can select any of the 3 environments for a site (Production, Staging, or Development) to view a separate overview for each environment.<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"265\" class=\"wp-image-126959\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/08\/env-overview-page.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/08\/env-overview-page.png 1833w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/08\/env-overview-page-300x114.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/08\/env-overview-page-1024x388.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/08\/env-overview-page-768x291.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/08\/env-overview-page-1536x582.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2025\/08\/env-overview-page-1500x569.png 1500w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n\n\n\n<p>If you know the unique name of the environment already, the Overview page can be accessed directly at: <code>https:\/\/my.wpengine.com\/installs\/<strong>[yourenvironmentname]<\/strong><\/code><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Overview Page Header<\/h3>\n\n\n\n<p>At the top of the Overview page, the Site name is listed along with links to all the environments that currently exist in the Site. You can click the <strong>Add environment<\/strong> button to add a new environment as needed.<\/p>\n\n\n\n<p>Below the Site name and environments are some additional options for managing your website (as described and numbered in the image below):<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"402\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/overview-header-options-1024x402.png\" alt=\"Overview header options\" class=\"wp-image-125116\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/overview-header-options-1024x402.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/overview-header-options-300x118.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/overview-header-options-768x301.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/overview-header-options-1500x589.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/overview-header-options.png 1506w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create a backup \u2014 Create a new backup checkpoint. <a href=\"https:\/\/wpengine.com\/support\/restore\/\">Read more<\/a>.<\/li>\n\n\n\n<li>Clear all caches \u2014 <a href=\"https:\/\/wpengine.com\/support\/cache\/\">Purge this website\u2019s page, object, and network caches<\/a>.<\/li>\n\n\n\n<li>phpMyAdmin &#8211; Access and work with your database.<\/li>\n\n\n\n<li>Actions menu &#8211; Click to reveal several options:<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"256\" class=\"wp-image-125117\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/actions-menu-options.png\" alt=\"Actions menu for an environment in the WP Engine User Portal\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/actions-menu-options.png 1505w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/actions-menu-options-300x110.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/actions-menu-options-1024x375.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/actions-menu-options-768x281.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/actions-menu-options-1500x549.png 1500w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\n<ul class=\"wp-block-list\">\n<li><strong>Push to and Pull from<\/strong> \u2014 These buttons allow you to copy content between environments. You can move data to and from any environment in your account. For example, if you\u2019ve developed content in your development environment, you can push that content up to production when you\u2019re finished. See our article, <a href=\"https:\/\/wpengine.com\/support\/copy-site\/\">Copy an Environment Using Push or Pull<\/a>, for more information.<\/li>\n\n\n\n<li><strong>Download usage CSV<\/strong> \u2014 Downloads a CSV listing daily usage stats for objects served, data served via CDN, server processing hours, and dynamic hits to the server.<\/li>\n\n\n\n<li><strong>Delete environment<\/strong> \u2014 <a href=\"https:\/\/wpengine.com\/support\/environments\/#Delete_Environment\">Delete the current environment<\/a> you are viewing. Confirmation will display before removal begins. This does not impact any other environments within the Site.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>WP Admin &#8211; Access your WordPress dashboard.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Overview Page Content<\/h3>\n\n\n\n<p>The following information is available on the Overview page (described below the image):<\/p>\n\n\n\n<figure class=\"wp-block-image size-1536x1536\"><img loading=\"lazy\" decoding=\"async\" width=\"690\" height=\"1536\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page-690x1536.png\" alt=\"Detailed screenshot of an environment's Overview page in the WP Engine User Portal \" class=\"wp-image-125353\" style=\"object-fit:cover\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page-690x1536.png 690w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page-135x300.png 135w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page-460x1024.png 460w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page-768x1709.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page-920x2048.png 920w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page-1500x3338.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/detailed-overview-page.png 1875w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Updates<\/strong><\/h4>\n\n\n\n<p>This section shows any detected plugin, theme, <a href=\"https:\/\/wpengine.com\/support\/wordpress-updates\/\">WordPress<\/a>, or <a href=\"https:\/\/wpengine.com\/support\/php-guide\/\">PHP updates<\/a> available to this environment. Click <em>Refresh<\/em> in the top right corner of this section to fetch a more current status.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Extensions<\/strong><\/h4>\n\n\n\n<p>This card lets you manage product extensions on your account with options to learn more, activate, purchase more licenses, or go to the settings page for an extension. <br><a href=\"https:\/\/wpengine.com\/support\/change-plan-user-portal\/#Product_Extensions\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about product extension management.<\/a><br><br><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"251\" class=\"wp-image-126719\" style=\"width: 400px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/overview-product-extensions-card.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/overview-product-extensions-card.png 1088w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/overview-product-extensions-card-300x189.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/overview-product-extensions-card-1024x644.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/overview-product-extensions-card-768x483.png 768w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n\n\n\n<p><strong>Plugins on your plan<\/strong> &#8211; This section lets you manage and install paid plugins associated with your WP Engine account right from the Extensions card in the Overview section for an environment. The example in the screenshot shows the option to add your WP Engine license for <a href=\"https:\/\/www.advancedcustomfields.com\/pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">ACF Pro<\/a> to the current environment.<\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"3b0649\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>Note<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>The plugins feature of the extensions card is currently only available for <a href=\"https:\/\/wpengine.com\/agency-hosting-plans\/#plans\" target=\"_blank\" rel=\"noreferrer noopener\">agency accounts<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Lighthouse Performance<\/strong><\/h4>\n\n\n\n<p>Measures website performance utilizing Google Lighthouse. Only works on Production environments that are publicly accessible at a live, custom domain.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<a name=\"Billable_Visits\"><\/a>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Password Protection<\/strong><\/h4>\n\n\n\n<p>If you want to hide the currently selected environment from public view, you can enable password protection here.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Visits<\/strong><\/h4>\n\n\n\n<p>The usage card on an environment\u2019s overview page shows usage stats for the last 30 days. The visits stats now display <a href=\"https:\/\/wpengine.com\/support\/count-visits\/\">billable visits<\/a> and total visits side-by-side. You can also select the <strong>Visits<\/strong> tab of the usage graph as pictured below, and see billable visits and total visits plotted out together on the graph.<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"430\" class=\"wp-image-127009\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/visits-overview-card.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/visits-overview-card.png 1739w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/visits-overview-card-300x184.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/visits-overview-card-1024x629.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/visits-overview-card-768x472.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/visits-overview-card-1536x943.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/visits-overview-card-1500x921.png 1500w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Bandwidth<\/strong><\/h4>\n\n\n\n<p>Recent bandwidth usage by the selected environment for the current time period. <a href=\"https:\/\/wpengine.com\/support\/bandwidth-cause-effects\/\">Learn how to reduce bandwidth.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Storage<\/strong><\/h4>\n\n\n\n<p>Total storage used by the current environment. Click <em>Refresh<\/em> in the bottom right corner of this section to fetch a more current status. <a href=\"https:\/\/wpengine.com\/support\/bandwidth-cause-effects\/\">Learn how to reduce storage here.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Technical Contact<\/strong><\/h4>\n\n\n\n<p>Point of contact for WP Engine should there be an issue with the selected environment. <a href=\"https:\/\/wpengine.com\/support\/users\/#Technical_Contacts\">Learn more about technical contacts.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Region<\/strong><\/h4>\n\n\n\n<p>Geographic region where the current environment&#8217;s server is located. <a href=\"https:\/\/wpengine.com\/support\/servers\/\">Learn more about data center regions here.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Created<\/strong><\/h4>\n\n\n\n<p>The environment&#8217;s creation date and time.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>SSH Login<\/strong><\/h4>\n\n\n\n<p>SSH address used when connecting to SSH Gateway. <a href=\"https:\/\/wpengine.com\/support\/ssh-gateway\/\">Learn more about SSH Gateway.<\/a><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Secondary Navigation Menu<\/h3>\n\n\n\n<p>This is the navigation menu located on your&nbsp;<em>Site Overview<\/em>&nbsp;page, to the right of the&nbsp;<em>Main&nbsp;<\/em><i>Navigation<\/i>&nbsp;menu. Any changes to items with this secondary menu will impact only the environment name that is displayed at the top of the page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"1024\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu-706x1024.png\" alt=\"\" class=\"wp-image-125998\" style=\"width:300px\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu-706x1024.png 706w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu-207x300.png 207w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu-768x1114.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu-1059x1536.png 1059w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu-1412x2048.png 1412w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu-1500x2176.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/secondary-menu.png 1713w\" sizes=\"auto, (max-width: 706px) 100vw, 706px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plugins and Themes<\/strong> \u2014 View status and version info for plugins and themes installed on an environment. Additionally, accounts with access to <a href=\"https:\/\/wpengine.com\/support\/sites-page\/#Bulk_Updates_Page\" target=\"_blank\" rel=\"noreferrer noopener\">Bulk Updates<\/a> can access update features. <a href=\"https:\/\/wpengine.com\/support\/wp-engine-user-portal\/#Plugins_and_Themes\">Read more<\/a> below.<\/li>\n\n\n\n<li><strong>Domains<\/strong> \u2014 Shows all domains added to an environment. <a href=\"https:\/\/wpengine.com\/support\/add-domain-in-user-portal\/\">Read More<\/a>.<\/li>\n\n\n\n<li><strong>Redirect rules<\/strong> \u2014 Add or remove 301 and 302 redirect rules. <a href=\"https:\/\/wpengine.com\/support\/redirect\/\">Read more<\/a>.<\/li>\n\n\n\n<li><strong>Backup<\/strong> \u2014 Create, restore, or download backup checkpoints. <a href=\"https:\/\/wpengine.com\/support\/restore\/\">Read more<\/a>.<\/li>\n\n\n\n<li><strong>Logs<\/strong> \u2014 View <a href=\"https:\/\/wpengine.com\/support\/error\/\">Access<\/a> and <a href=\"https:\/\/wpengine.com\/support\/troubleshoot-wordpress-wp-engine-error-log\/\">Error<\/a> logs for an environment.<\/li>\n\n\n\n<li><strong>Users and SFTP<\/strong> \u2014 Manage users for accessing the website and its filesystem. <a href=\"https:\/\/wpengine.com\/support\/sftp\/\">Read more about SFTP<\/a> or <a href=\"https:\/\/wpengine.com\/support\/users\/\">read more about account users<\/a>.<\/li>\n\n\n\n<li><strong>GitPush<\/strong> \u2014 Add and manage git developers that have access to your install. <a href=\"https:\/\/wpengine.com\/git\/\">Read more<\/a>.<\/li>\n\n\n\n<li><strong>SSL<\/strong> \u2014 Add SSL certificates to your domains. <a href=\"\/support\/ssl\/\">Read more.<\/a><\/li>\n\n\n\n<li><strong>Utilities<\/strong> \u2014 Enable\/disable <a href=\"https:\/\/wpengine.com\/support\/password-protecting-wp-engine-site\/\">Password Protection<\/a>, <a href=\"https:\/\/wpengine.com\/support\/file-permissions\/\">reset file permissions<\/a>, and enable\/disable <a href=\"https:\/\/wpengine.com\/support\/what-is-wordpress-multisite\/\">Multisite<\/a>.<\/li>\n\n\n\n<li><strong>Cache<\/strong> \u2014 <a href=\"https:\/\/wpengine.com\/support\/cache\/\">Purge your website\u2019s page and network caches<\/a>, enable\/disable <a href=\"https:\/\/wpengine.com\/support\/wp-engines-object-caching\/\">Object Cache<\/a>, and view any non-default <a href=\"https:\/\/wpengine.com\/support\/cache\/#Cache_Exclusions\">cache exclusions<\/a>.<\/li>\n\n\n\n<li><strong>Site migration<\/strong> \u2014 Shows steps for migrating with our&nbsp;<a href=\"https:\/\/wpengine.com\/support\/wp-engine-site-migration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Automated Migration plugin<\/a> and generates <a href=\"https:\/\/wpengine.com\/support\/sftp\/\">SFTP<\/a> credentials for use with the plugin. Also offers a <a href=\"https:\/\/wpengine.com\/support\/migration-process\/\">manual migration checklist<\/a>.<\/li>\n\n\n\n<li><strong>Go Live Checklist<\/strong> \u2014 Your quick reference for mandatory and recommended steps when taking a website live. <a href=\"\/support\/going-live\/#Go_Live_Checklist\">Read more.<\/a><\/li>\n\n\n\n<li><strong>Web rules<\/strong> \u2014 Direct traffic based on custom rules, such as blocking an IP range or redirecting traffic based on header. <a href=\"https:\/\/wpengine.com\/support\/web-rules-engine\/\">Read more<\/a>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Plugins and Themes<\/h4>\n\n\n\n<p>The Plugins and themes page allows you to see status and version info about the plugins and themes installed on an environment.<\/p>\n\n\n\n<p>For accounts with access to <a href=\"https:\/\/wpengine.com\/support\/sites-page\/#Bulk_Updates_Page\" target=\"_blank\" rel=\"noreferrer noopener\">Bulk Updates<\/a>, there are also update features including new <strong>Add plugin<\/strong> and <strong>Add theme<\/strong> buttons.<\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"3b0649\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>Note<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>The bulk updates feature is only available on Flywheel Growth Suite, Agency Client Hosting, Premium Agency, and Premier plans. The feature is not yet available to WP Engine Shared, Flywheel, AWS, or WP Engine Headless Platform plans.<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>Plugin and Theme Upload for an Environment<\/strong><\/p>\n\n\n\n<p>The new <strong>Add plugin<\/strong> and <strong>Add theme<\/strong> buttons allow a plugin or theme to be uploaded directly from the User Portal. In addition to adding new plugins and themes this feature can also be used to update existing plugins and themes with uploaded zip files.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From The Plugins and themes page for an environment select the <strong>Plugins<\/strong> or <strong>Themes<\/strong> tab near the top of the page depending on which type you want to upload.<br><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"181\" class=\"wp-image-125994\" style=\"width: 400px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/plugins-and-themes-tabs.png\" alt=\"Screenshot of an environment's Plugins and Themes page in the WP Engine User Portal showing the tabs to toggle between plugins and themes\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/plugins-and-themes-tabs.png 384w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/plugins-and-themes-tabs-300x136.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n\n\n\n<li>Click the <strong>Add plugin<\/strong> or <strong>Add theme<\/strong> button<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"155\" class=\"wp-image-125995\" style=\"width: 500px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-button.png\" alt=\"Screenshot of an environment's Plugins and Themes page in the WP Engine User Portal showing the button to upload a plugin\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-button.png 1302w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-button-300x93.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-button-1024x318.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-button-768x238.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/li>\n\n\n\n<li>Choose from <strong>3 options<\/strong> to upload your plugin or theme\n<ul class=\"wp-block-list\">\n<li><strong>Search for the plugin\/theme in the repository<\/strong><\/li>\n\n\n\n<li><strong>Paste in a link to a zip file<\/strong><\/li>\n\n\n\n<li><strong>Upload a zip file from your computer<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>There is also a checkbox option to activate the plugin after it is installed<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"616\" class=\"wp-image-125996\" style=\"width: 500px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-popup.png\" alt=\"Screenshot of an environment's Plugins and Themes page in the WP Engine User Portal showing the popup window to select and upload a plugin\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-popup.png 1108w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-popup-244x300.png 244w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-popup-832x1024.png 832w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/add-plugin-popup-768x945.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/li>\n\n\n\n<li>Click <strong>Confirm<\/strong> to upload the plugin or theme<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">All Accounts View<\/h2>\n\n\n\n<p>The All accounts view allows you to see information about all of the sites that you have access to, across all of your accounts. All users can see a list of their sites in the <strong>All accounts<\/strong> view. Users with <a href=\"https:\/\/wpengine.com\/support\/users\/#Owners_and_Full_Users\" target=\"_blank\" rel=\"noreferrer noopener\">Full or Owner<\/a> level access to more than one <strong>Premium<\/strong> account (<a href=\"https:\/\/wpengine.com\/plans\/\" target=\"_blank\" rel=\"noreferrer noopener\">Core and Enterprise<\/a>), can also see aggregated usage and performance data across all of your premium accounts.<\/p>\n\n\n\n<p>To select the <strong>All accounts<\/strong> view:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the currently selected account name at the top of the left sidebar.<\/li>\n\n\n\n<li>Select the <strong>All accounts<\/strong> option, directly under the search bar.<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"330\" class=\"wp-image-127314\" style=\"width: 500px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/select-all-accounts.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/select-all-accounts.png 896w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/select-all-accounts-300x198.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/select-all-accounts-768x507.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/li>\n<\/ol>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">All Accounts Sites Page<\/h3>\n\n\n\n<p>The <strong>All accounts<\/strong> version of the Sites page has the same functionality as the single account <a href=\"https:\/\/wpengine.com\/support\/sites-page\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sites page<\/a>, while seeing all of the sites that you have access to across all accounts. You can access it by clicking on the <strong>Sites<\/strong> link in the left sidebar of the <strong>All accounts<\/strong> view.<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"486\" class=\"wp-image-127315\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-sites-page.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-sites-page.png 1967w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-sites-page-300x208.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"3b0649\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>Note<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>You\u2019ll also notice, as shown above, that your support pin will be blank in the <strong>All accounts<\/strong> view, because you have a separate support pin for each account. To see a support pin, you must select a single account from the account switcher at the top of the left sidebar.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">All Accounts Usage Page<\/h3>\n\n\n\n<p>To get to the All accounts <strong>Usage<\/strong> page, open the <strong>Insights<\/strong> dropdown from the sidebar in the <strong>All accounts<\/strong> view, and select <strong>Usage<\/strong>. This page will only be available if you are a <a href=\"https:\/\/wpengine.com\/support\/users\/#Owners_and_Full_Users\" target=\"_blank\" rel=\"noreferrer noopener\">Full or Owner<\/a> level user on more than one premium account.<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"296\" class=\"wp-image-127316\" style=\"width: 500px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-usage-page.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-usage-page.png 929w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-usage-page-300x178.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-usage-page-768x455.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<p>The Usage page shows <strong>Usage by environment<\/strong> and <strong>Usage by account<\/strong>, for the last 30 days. The usage stats include <strong>storage<\/strong>, <strong>bandwidth<\/strong>, <strong>billable visits<\/strong>, and <strong>total visits<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"648\" class=\"wp-image-127317\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables.png 2321w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables-300x278.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables-1024x948.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables-768x711.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables-1536x1422.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables-2048x1896.png 2048w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-usage-tables-1500x1389.png 1500w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">All Accounts Performance Page<\/h3>\n\n\n\n<p>To get to the All accounts <strong>Performance<\/strong> page, open the <strong>Insights<\/strong> dropdown from the sidebar in the <strong>All accounts<\/strong> view, and select <strong>Performance<\/strong>. This page will only be available if you are a <a href=\"https:\/\/wpengine.com\/support\/users\/#Owners_and_Full_Users\" target=\"_blank\" rel=\"noreferrer noopener\">Full or Owner<\/a> level user on more than one premium account.<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"296\" class=\"wp-image-127318\" style=\"width: 500px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-all-accounts-performance-page.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-all-accounts-performance-page.png 929w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-all-accounts-performance-page-300x178.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/access-all-accounts-performance-page-768x455.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"3b0649\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>Note<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>Accounts on AWS servers will not show PHP and MySQL data. They will be omitted from those tables.<\/p>\n<\/div><\/div>\n\n\n\n<p>The performance page shows website errors in the 5xx range (e.g. 500, 502, 504) <strong>by environment<\/strong> for the last 30 days. It also shows 3 different categories of performance data <strong>by account<\/strong> for the last 30 days, including <strong>5xx errors<\/strong>, <strong>PHP<\/strong> (CPU and memory usage), and <strong>MySQL<\/strong> (CPU usage).<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"1545\" class=\"wp-image-127319\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-scaled.png\" alt=\"\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-scaled.png 1160w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-136x300.png 136w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-464x1024.png 464w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-768x1695.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-696x1536.png 696w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-928x2048.png 928w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/02\/all-accounts-performance-tables-EDITED-1500x3310.png 1500w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>NEXT STEP:<\/strong> <a href=\"https:\/\/wpengine.com\/support\/how-do-i-reset-my-user-portal-password\/\">Learn how to recover your User Portal login<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A complete feature list of the WP Engine User Portal. Here you will find a brief explanation of every feature and how you may expect to use each.<\/p>\n","protected":false},"featured_media":126216,"template":"","support-categories":[14,92,6,21],"support-tag":[63,35],"class_list":["post-8163","support","type-support","status-publish","has-post-thumbnail","hentry","support-categories-account","support-categories-featured","support-categories-platform","support-categories-setup","support-tag-account-management","support-tag-userportal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Portal Overview - Support Center<\/title>\n<meta name=\"description\" content=\"The WP Engine User Portal is your account&#039;s portal page and has access to all our major features.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wpengine.com\/support\/wp-engine-user-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Portal Overview - 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